Responsible gambling

Responsible Gaming at Casino de Charlevoix

As part of its commitment to responsible gaming, Loto-Québec has implemented a range of measures to promote safe gaming practices and protect players from potential harm.

Tools for Responsible Gaming

• Self-exclusion agreements: Players can choose to exclude themselves from participating in the casino's games for a set period.
• On-site counseling: Trained staff members are available at the casino to provide guidance on responsible gaming practices.
• Deposit/loss limits: Players can set daily, weekly, or monthly limits on their deposits and losses to help manage their gaming habits.

Reality Checks and Loss Limits

The casino also provides reality checks and loss limits through signage, automated reminders, and staff training. These features encourage players to take regular breaks from gaming and review their spending.

Accessing Support Organizations

In the event of any problems related to responsible gaming, Loto-Québec encourages players to seek help from external support groups or hotlines:

• Regional addiction services
• Health system-backed counseling programs

These organizations can provide additional guidance and support for managing problem gambling behaviors.