Privacy Policy

Data Collection and Usage Policy for Casino de Charlevoix

Casino de Charlevoix (the "casino") respects the privacy rights of its website users and account holders (collectively referred to as "users"). This Data Collection and Usage Policy describes how we collect, use, disclose, retain, transfer, and secure personal data.

Personal Data Collection

When using our services or visiting our website, you may be asked to provide certain information such as name, email address, postal address, phone number, date of birth, IP address, location, gaming history, account login credentials, preferences for newsletters, updates on special offers and other communications. We may also collect data through cookies (see below).

Cookies

The casino website uses "cookies" which are small text files that the user's web browser stores in their computer or mobile device. Cookies help us to identify you when you return to our site, provide personalized services and analyze how users interact with our website.

Use of Personal Data

Personal data collected by the casino is used for various purposes including:

• To create an account, verify your age, and authenticate access
• To send promotional materials such as newsletters on special offers
• To personalize user experience based on gaming history and preferences
• For internal use to monitor performance of our services

Disclosure of Personal Data

The casino may disclose personal data with third-party service providers who work for us in the operation of the website, account management systems and gaming operations. We also share your contact information with government agencies or law enforcement if required by local laws.

Data Retention Policy

We will retain personal data as long as we deem necessary to provide services or until a user requests deletion (see below). This means that after termination of your account, the casino may continue storing minimal information in aggregated form for analytical purposes and improvement of services.

Transfer of Personal Data

The casino does not transfer any personal data outside Canada except when absolutely required by applicable law. We comply with local regulations to protect user rights worldwide.

Security Measures

We implement various security measures such as encryption, firewalls and secure server protocols (e.g., HTTPS) to ensure that your information remains confidential and protected from unauthorized access or disclosure.

User Rights and Contact

You may request to delete any personal data held by the casino at any time. We will honor this right without unreasonable delay. You can do so by sending an email, calling our customer support service (see contact details on website), or using in-site account settings for deletion of profile information.